Visitor

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1 Message

Sunday, August 30th, 2026 10:25 AM

Internet not working

I’ve tried 3 different coax outlets and my internet still isn’t working. Keeps blinking orange/yellow and says no signal when trying to activate it.

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Expert

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34.8K Messages

2 hours ago

@user_98kx8k 

I’ve tried 3 different coax outlets and my internet still isn’t working. Keeps blinking orange/yellow and says no signal when trying to activate it.

It sounds as though your outlets aren't "live".  You're probably going to need a technician to come out and hook you up.

Official Employee

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2.1K Messages

1 hour ago

Hello @user_98kx8k Thanks for reaching out. Orange light means it can't lock on to a signal. But it sounds like the outlet may at least be active. We'd be happy to help try and activate it for you. Please send us a direct message with your full name and service address to get started. 

 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "Start New Conversation" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 
How to: Direct messaging withing the forum.

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