Visitor
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1 Message
Internet not working
I’ve tried 3 different coax outlets and my internet still isn’t working. Keeps blinking orange/yellow and says no signal when trying to activate it.
Visitor
•
1 Message
I’ve tried 3 different coax outlets and my internet still isn’t working. Keeps blinking orange/yellow and says no signal when trying to activate it.
Again
Expert
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34.8K Messages
2 hours ago
@user_98kx8k
It sounds as though your outlets aren't "live". You're probably going to need a technician to come out and hook you up.
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XfinityMatthew
Official Employee
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2.1K Messages
1 hour ago
Hello @user_98kx8k Thanks for reaching out. Orange light means it can't lock on to a signal. But it sounds like the outlet may at least be active. We'd be happy to help try and activate it for you. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start New Conversation" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
How to: Direct messaging withing the forum.
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