Internet Not Working

Thanks for meeting us here in our community about the trouble with your service, @user_aezlei. We'll gladly take a closer look for you. We appreciate you sharing the troubleshooting you've tried already. In order to review the account, we'll need to get your name and complete service address through a Direct Message. 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message.