Visitor
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1 Message
Internet not working
My internet went out yesterday and so I scheduled for a tech to come out today and received a text saying it was resolved and got home from work to no internet. Called and waited for a half hour for someone to help and she said she couldn’t get anyone for almost a week to look at it. The router is flashing green and yellow right now.
XfinityMarshante
Official Employee
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422 Messages
28 days ago
Hello @user_evpupu, thank you for taking the time to leave a post. Sorry to hear that you are having service interruptions. If you could please send us a [Modmail message]( https://www.reddit.com/message/compose?to=/r/Comcast_Xfinity) and include your full name, the name on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
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EG
Expert
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112.9K Messages
28 days ago
@user_evpupu @XfinityMarshante
This is not the Reddit forums or Modmail. These are the Xfinity Community Help Forums. To send a direct / private message via this platform, see below;
To send a direct message (private message);
Click "Sign In" if necessary.
Click the "Direct Message" icon in the upper right corner or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon.
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window.
Press the "Enter" key on your keyboard to send it.
See https://comca.st/3KQF8q9 for an example.
[Permission from and credit given to BruceW].
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