Internet not working

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello, @user_m7nmtt we'll always do everything we can to help you on forums. If you have reset your modem and checked all your connections the modem may be offline. Are you able to confirm by sharing the make and model number of your modem and what the lights on the modem are doing? 

To save time you can schedule an appointment using the Xfinity Assistant. Have you already tried this? Here's a link that can help us. 

https://www.xfinity.com/xfinityassistant