Visitor
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1 Message
Internet not working properly for a month
My internet has not been working correctly for a month. 2 tech visits and still not working right. They said it’s a maintenance issue but it’s not being fixed. No way to be able to talk to anyone. I’ve been a loyal for over 4 years, but I’m about ready to find a new internet service.
XfinityKei
Official Employee
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2.1K Messages
1 hour ago
@user_a7ec0d Our team is here to help! I would like to look over your tech visits and maintenance to help resolve your internet concerns. Can you please direct message me your first and last name along with your full service address so that I can assist.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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