Internet not working after cable buried

Question

I moved into a new build home. The technician came out and setup internet. He said they would come to bury the cable in a week. I come home from work the next day and I notice the cable buried and my internet no longer working. The virtual chat assistant said it would be another 3 days before a tech can come again!

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityJosephA · Answer

user_n12amt when you have a chance please send us a direct message, so we can double-check your appointment. You can use the Direct Messaging icon at the top of the page to send your name and service address to "Xfinity Support." If you don't see an icon, you can use this link.

https://forums.xfinity.com/direct-messaging

Customer Service

user_n12amt

Internet not working after cable buried

EG

XfinityJosephA

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