Visitor
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1 Message
Internet not installed in over a month
i received a text from xfinity stating I did not need to be home to run underground cable. When the contractor called I was out of town. Contact him. Was told they are from Texas and did not know when they would be back. Can I get an exact date for service in this matter?
EG
Expert
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122.9K Messages
5 hours ago
The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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3.8K Messages
4 hours ago
Hi there, @user_c1gsk4 I completely understand wanting a firm update after being told you didn’t need to be home for the work. We’d be happy to review the underground cable request and see what scheduling information is available. Please send us a DM with your full name and service address so we can take a closer look.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
You must use the primary Xfinity ID
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