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grammymary0829
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7 Messages

Sunday, October 30th, 2022 8:24 PM

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Internet needed

I switched from xfinity internet to another provider but kept my TV service. Can I connect my x1 box to my wifi? Seems like my box needs internet to make some services work? 

Question

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Updated 

2 years ago

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CCAnna

Problem Solver

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874 Messages

2 years ago

Thank you for reaching out to us over Xfinity Forums @grammymary0829. Xfinity X1 cable customers who have downgraded or disconnected Xfinity Internet service may no longer have access to some X1 internet features. Customers without Xfinity Internet who attempt to access these apps/features going forward will see the following upsell message on their TV: "This feature requires Xfinity Internet. Go to Xfinity and select shop/upgrade to add this service to your account. Unfortunately, these apps are only available to X1 customers who subscribe to Xfinity Internet as well as Xfinity TV. If you'd like, I can review your account and look for an Xfinity Double Play or Xfinity Triple Play package that will include Xfinity Internet service and meet your needs. Is this an option you would like to explore? 

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grammymary0829

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7 Messages

@XfinityAnna​ any clue what specific features we need xfinity internet for? On demand keeps dropping. Need xfinity internet for that?

2 years ago

CCSelena

Problem Solver

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892 Messages

Hi there! For Xfinity On Demand and live TV streaming of channels not labeled as “TVE” (TV Everywhere) in your home, you will need to subscribe to Xfinity Internet. However, you do not need Xfinity Internet to watch TVE channels. Does this help? 

I no longer work for Comcast.

2 years ago

0

grammymary0829

New Poster

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7 Messages

Where do I find that TVE label? Why didn't anyone tell us when we asked to cancel our internet that it was required for some services to function?

2 years ago

CCValerie

Official Employee

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974 Messages

I am sad to hear you were not provided the proper expectation when moving from your previous package to TV Only. A part from OnDemand what other features were you attempting to use?

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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grammymary0829

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7 Messages

I figured out how to make Peacock work, we have a smart TV. But just wondered if the issue of on demand dropping out, like when watching a show it will just stop. I can go back in and then it will work fine. Haven't noticed any DVR issues.

2 years ago

0

grammymary0829

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7 Messages

2 years ago

No thank you. Cancelled services because I was paying too much for triple play already.

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