Internet much slower than what I’m paying for

Hi there! I’m really sorry to hear about the frustration with this. Especially after a recent move. I completely understand how concerning it is to not see the speeds you’re paying for. I’d definitely like to help get this looked into properly for you. You've reached the right place. Our team of experts cn help with internet service issues over social media. When speeds are lower than expected after a move, it can sometimes be related to things like signal levels at the new address, provisioning, or even equipment setup. Let’s get this resolved together. To get started, please send us a direct message following steps:

1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support."
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.

From there, I can:

• Check that your account is provisioned correctly for Gig speeds
• Review signal levels and any issues on the line
• See if we need to get a technician out or take additional steps

We’ll make sure you’re getting the performance you should be. I’ve got your back on this! 👍