Visitor
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1 Message
Internet Moved too Early
I scheduled a move of Internet service for 03/29/26, but the Internet at my current address stopped earlier today. I would like service restored at my current address ASAP and the move of service to happen on the scheduled date!
I had multiple unsuccessful attempts to restore the service via Xfinity Assistant chat. The agents told me that service was restored, but I have yet to see that happen. It is extremely frustrating that Xfinity moved my service early given how much I am paying for Internet!
XfinityQuemekia
Official Employee
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997 Messages
3 hours ago
Sorry to here your service was interrupted too early @elvelez1997! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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