Visitor
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2 Messages
Internet line was cut by utilities a week ago and can't get Comcast to show up to fix
We have scheduled 3 appointments to fix our cut line and Comcast has not shown up. When we call in they act like nothing's wrong and they schedule us for the next day, tomorrow will be our 4th scheduling to have this fixed. We need internet for our work, this is costing us money. We will need to go to some other service is they are not going to fix it.
XfinityAldrik
Official Employee
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2.8K Messages
7 hours ago
Thank you for reaching out to us @user_sdpqun! After being without service for more than a week and having three appointments come and go without a repair, I'd be looking for answers too. I also rely on my internet for work and know just how impactful this issue is.
Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here.
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