Visitor
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1 Message
Internet latency issues
I have been having this issue with latency with my internet service. I have had several techs come to my house to fix this. Finally in July after multiple visits and charges to my account for home visits a supervisor monitored my service and fixed the issue which was outside of my house from the node...then about 3 weeks ago we had a outage and the issue came back. Could someone check the notes from my last visit and see what the suporvisor did to fix it.
XfinitySean
Official Employee
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976 Messages
13 hours ago
Hi there user_4nlzek, thanks for reaching out here on the community forums! I'm sorry to hear that the issues you were experiencing with your internet service came back. To get a better idea of the issue, do you notice if you're having problems more often during certain times of day, and are the latency issues occurring on both wired and wireless devices in the home? Also, are there any troubleshooting steps you've already taken, so we can avoid having you repeat anything you've tried?
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