Visitor
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1 Message
Internet Kit
I signed up for internet service and was told by an agent that it would be delivered the day I moved in, I get a notification from Fed Ex that it will be delivered today im still in another state, I don't move into this apartment until 10/30 was told it would be delivered the day i move in.
XfinityCarolyn
Official Employee
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464 Messages
2 hours ago
@user_e7p54s. I’m sorry for the confusion and inconvenience. I understand you were told the equipment would be delivered on your move-in date of 10/30, but you've now received a FedEx notification showing delivery today. Since you're still in another state and won't be moving into the apartment until 10/30, I can see why that's concerning. Please send us a direct message with your full name and address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary.
Click the "Direct Messaging" icon.
Click the "Start new conversation" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support."
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
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