U

Visitor

 • 

1 Message

Saturday, June 7th, 2025 1:54 AM

Internet keeps going in and out

The past couple weeks have been horrible. My Comcast now keeps freezing every 5 to ten minutes. And I'm getting fed up with the service now 

Official Employee

 • 

273 Messages

1 day ago

Hello user_t7d21v , sorry to hear about the repeated connection issues. We would be happy to take a look into the account to see what is happening. Please send us a direct message with your full name and the address to get started. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging 
Click the "New message" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

 

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