Visitor
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1 Message
Internet keeps going in and out
The past couple weeks have been horrible. My Comcast now keeps freezing every 5 to ten minutes. And I'm getting fed up with the service now
Visitor
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1 Message
The past couple weeks have been horrible. My Comcast now keeps freezing every 5 to ten minutes. And I'm getting fed up with the service now
XfinityMatthew
Official Employee
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319 Messages
22 days ago
Hello user_t7d21v , sorry to hear about the repeated connection issues. We would be happy to take a look into the account to see what is happening. Please send us a direct message with your full name and the address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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user_qah1vr
Visitor
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1 Message
13 days ago
same. mine started dropping once or twice a day a couple months ago. it's steadily increased til it's almost every hour now. it'll go out for a minute or 2 while it resets itself, but then sometimes it will be down for half an hour or more. the issue is not just our modem or connection. it's neighbors as well.
i see no direct message option to contact service. have you had any luck with the problem?
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