Internet keeps going down

So my internet keeps going down 2-3 days and I think I need a modem replacement.

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XfinityMartyR

Official Employee

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2K Messages

1 day ago

HelloKinny Thanks for reaching out! Have you tried any of the troubleshooting listed here: How to Troubleshoot Your Xfinity Internet and WiFi connection

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HelloKinny

Visitor

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2 Messages

Yes I have, which is why I think my modem is going bad.

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1 day ago

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HelloKinny We can further help you on our end to see what can be done. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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1 day ago

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Customer Service

HelloKinny

Internet keeps going down

XfinityMartyR

HelloKinny

XfinityShawn

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