4 Messages
Internet keeps dropping
Every night I'm online streaming or on the internet. Each morning I wake up to no internet. My modem (XB7) is always flashing yellow. I have to manually unplug it to reset it. It typically cycles thru blinking yellow to blinking green, then connects again after 45+ minutes. This has been going on for maybe a week or so.
Tonight I finished streaming. Before I went to bed, I decided to check an email first and, no internet again. I had to reset again and it's still flashing green (about 30min thus far). Xfinity just had scheduled maintenance in the area and seems to align with my problems. Should I upgrade my modem? Help...
XfinityJamesC
Official Employee
•
2.5K Messages
8 hours ago
Greetings, @user_ttn299! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your modem, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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