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bmott
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Saturday, February 1st, 2025

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internet keeps dropping

Our internet drops several times a day and it's not just us. It's our neighbors as well. All of us are fed up with dealing with foreign customer service who work off a script.  Who can we contact for issues in our neighborhood? Thank you.

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7 months ago

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XfinityRaul

Official Employee

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2.2K Messages

7 months ago

Hello, @bmott. I appreciate you making us aware of the inconvenience this internet issues is causing you and your neighbors via Forums. I would be more than happy to help find a solution to this problem. Have you by any chance checked out the Xfinity app to see if there's any service interruptions being reported in the area? How about resetting your modem, have you tried that?

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user_mathis

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Same issue here in North Florida

7 months ago

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XfinityThomasA

Official Employee

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2.7K Messages

 

user_mathis Oh no! This is not the experience we want for anyone. I'd like to ask a few questions to gain a better understanding and troubleshoot this issue with you. To start, have you tried any of the troubleshooting steps via the Xfinity app to see if it helps?

 

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7 months ago

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