Internet keeps dropping

Thanks the app shows has not shown any outages in my area, but is there other maintenance activity that could be causing my intermittent modem outage and reconnects?

I too, have been having intermittent outages (mostly for a minute) that come back by themselves.

Oddly, the green lights on the modem all stay on as if nothing is wrong.  This is especially upsetting because X1 Tv is controlled by the internet and

I can't even change channels when this happens. I have restarted my modem and router numerous times. 

Hello, @tbill1 thank you for taking time out of your day to reply to this post. I completely understand the frustration when service isn't working properly. I rely on my to work properly to not only be able to test to see if I can replicate issues and walk through steps I assist with while working, but to also be able to enjoy them when I'm not just like you're trying to do. 

You're correct that the X1 equipment does rely on your internet signal to work as intended, when the connection drops you can run across issues you have been describing. We do have some great articles on our website, and here on Xfinity Forums. 

Have you attempted steps outlined on these helpful articles: 

- https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0

- https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting

- https://www.xfinity.com/support/articles/tv-troubleshoot-xfinity-app

I did the troubleshooting on the app and it took me to scheduling a tech.

I am not about to take the chance of being charged $100 when most  likely the internet will

be working when the tech comes and have the tech blame any random problems on my equipment (that is not rented)

And I am reluctant to rent a modem again, because by making a change to my account will probably

result in taking away the $46 discount I am still getting till November. So it

will cost me in effect $61 a month to rent a modem thanks to Comcast's business model. Not customer friendly!

@tbill1 I appreciate the follow up that you have attempted troubleshooting steps, and have a technician visit scheduled. The technician expert will be checking the inside and outside connections and line, as well as your equipment. I do want to help get the proper expectations set up that with owned equipment, our technician's options can be limited on what they can and can't perform.