Internet Keeps Dropping - Xfinity AI Chat Bot Useless

I am writing to report ongoing internet connectivity issues that have been occurring for several months. My internet unexpectedly drops for approximately 30 seconds to 1 minute at a time, often multiple times throughout the day, before reconnecting on its own. Last week, Xfinity dispatched a linesman to address issues with the neighborhood lines after several service interruptions. Unfortunately, the brief outages have continued since that work was completed. I work from home and rely on a stable connection throughout the day. The interruptions are unpredictable and frequently occur while I am on work calls, causing meetings to disconnect and disrupting my ability to work. It happened just 10 minutes ago.  I have not reported many of these incidents because they are usually resolved by the time I navigate the automated chat system and the system says "internet is working just fine", at which point no outage is detected. There is no easy way to communicate an intermittent issue like this to a live representative. It is extremely frustrating that Xfinity makes it so difficult to report a recurring service problem that I am having to post on a public forum just to seek assistance. The chatbot is useless and waste of your money and my time.  For a modern communications company, this process feels unnecessarily outdated and inaccessible. I am formally documenting the issue and requesting assistance with resolving these ongoing interruptions.