Internet keeps dropping, impossible to schedule a technician

Internet keeps dropping repeatedly. Outage tool shows 'network damage' but outage map shows no cluster, appears isolated to just my address. Automated app/phone/chat won't let me schedule a technician or even speak to a human because there is a “reported outage” which is just the automation picking up on my internet dropping. The estimated time keeps just increasing because it will never get fixed until they come here and fix it! because the “outage”… is specifically me. Yet every avenue makes scheduling a technician impossible. Need help getting a repair visit scheduled.