Internet Issurs

Ya’ll really need to have your CARE Team call me this week to figure out how to reimburse us for dealing with home internet issues for the last 6 months.Tonight watching the Bronco game with family and friends we were forced to watch the game on my 7.5” iPhone screen!  Xfinity claims to achieve over a 99% network reliability… which is nothing short of a pile of Horsepoo!  I need to hear from you before I make the switch (after using Comcast/Xfinity for 17+ years) to a service provider that really cares about their customers.  Thanks in advance for your prompt reply!