@user_w51uv2 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you received a text stating you had a slow internet connection. Could you provide us some additional details so we can better assist please? Have you ran a speed test? Can you confirm the speeds you are subscribed to vs the speeds you are getting. Are you using just the Xfinity Gateway or your owned equipment? What troubleshooting steps have you already attempted?
XfinityBillie
Official Employee
•
4.4K Messages
1 hour ago
@user_w51uv2 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand that you received a text stating you had a slow internet connection. Could you provide us some additional details so we can better assist please? Have you ran a speed test? Can you confirm the speeds you are subscribed to vs the speeds you are getting. Are you using just the Xfinity Gateway or your owned equipment? What troubleshooting steps have you already attempted?
0
0