Visitor
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7 Messages
Internet issues
Hello again,
Today my internet went down again early afternoon. I went on the xfinity app it stated no outages. So I unplugged and wait 30 secind from the xfinity app suggested. Internet came back however I pro extender start blinking red. I reset as well from what the xfinity app suggested. Did not fix the issue. So I call xfinity. After over an hour I couldn't get it resolved. She scheduled a appointment for Saturday. However shortly after I hanged up my internet stop working all together. My wife and I work from home so we need internet. Can I get help with someone expediting my sevice visit. Also, please keep in mind I've had xfinity equipment replaced 4 times in the last few years. Your assistance is greatly appreciated.
Thanks,
Kenny
XfinityRaf
Official Employee
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1.5K Messages
19 hours ago
Good afternoon @user_ip8mi8. Our team can check to see if there are any sooner appointments available, but cannot guarantee it. We always recommend to sign up for the Appointment Waitlist in case a date/time opens up that works better for you. The steps for that can be found here https://www.xfinity.com/support/articles/appointment-waitlist. When you're ready, send our team a direct message with your full name and full address.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "Start new conversation"
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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