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user_79srk2
1st Topic

1 Message

Thursday, August 22nd, 2024

Closed

Internet issues

I have issues with my internet , it’s so slow, I need someone to come to my house to fix, your customer service with AI wasted my time and don’t work at all I need someone to come fix it as fast as possible , I have been waiting for more than two weeks there is no phone number to call , I need to call someone explain the problem, I’m thinking to change your service with another company because you have very poor customer service, I really don’t like your system

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Updated 

1 year ago

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EG

Expert

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112.9K Messages

1 year ago

The concern is not "E-mail" help related.................................. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.  

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XfinityThomasD

Official Employee

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1.4K Messages

1 year ago

 

user_79srk2 Thanks for posting on our Community Forums. We can certainly help look into the service issues and schedule an appointment if needed. Please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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