Internet issues

Completely unreliable internet that goes down a minimum of 2 times a day. Xfinity Assistant in the app is useless. Rebooting is always the answer which never works. Technicians come out and say nothing is wrong. Frustrating. [Edited: "Language"] internet for real. As soon as there is no longer a monopoly in my area, I’m running away from Xfinity and never looking back.

Responses

CCKrista

Retired Employee

•

1.5K Messages

1 year ago

Hello @user_lf7qik, thank you for taking the time to reach out on social media. I understand your concern with the connection, and I'd like the opportunity to check into that for you.

To access your account, will you please send us a direct message with your full name and complete service address to “Comcast Business”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

0

Customer Service

user_lf7qik

Internet issues

CCKrista

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