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user_qrfvtu

4 Messages

Wednesday, February 26th, 2025

Closed

Internet Issues Not Addressed

I have not been able to speak to a live person about my Internet being down for 24 hours now with no updates. 

Question

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Updated 

8 months ago

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user_qrfvtu

4 Messages

8 months ago

I don’t even have the option to cancel the AI just hangs up on me without any resolve no options to do anything on my account. 

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user_qrfvtu

4 Messages

Can someone please let me know what’s going on, give me an update or a status at least? This customer service is absolutely unacceptable for paying customers. 

8 months ago

0

XfinityAmandaB

Official Employee

 • 

2.7K Messages

 

user_qrfvtu Thank you so much for stopping in for help with your internet connection issues. If you are still having issues we would be happy to help see what is going on for you. Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account. I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 months ago

0

user_qrfvtu

4 Messages

Yes this issue was fixed a day after the post, thank you for your assistance, however, the communication with customer service is very poor and should be addressed. Talking through forums and not being allowed to speak with a live person while issues are happening is not acceptable. Customers should at least get an update on outage issues when a service is being payed for. 

8 months ago

0

XfinityAngie

Official Employee

 • 

2.1K Messages

 

user_qrfvtu, We appreciate your feedback. Have a great rest of your week. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

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