Visitor
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1 Message
Internet issues need a tech
I keep calling and your customer service number is one of the worst things I’ve ever seen can’t speak to no one.
machine keeps telling me I need to schedule a tech and it will send me a text message. I never received a text message. I’ve called three times and can’t get anybody to help or even speak to someone.
XfinityJohnG
Official Employee
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1.7K Messages
13 days ago
Thank you for reaching out to us here @user_t6k408. I will be happy to check on any internet issue from here for you, and set up a service call if needed. Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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