Internet issues complaint

I've been dealing with Internet issues for 2 months I've spoken to tier 2 about 6 times but I've lost their number and Comcast won't give it to me. I have cell phone dropped calls, dropped emails while writing, very slow speeds to open websites, websites won't open, access denied while attempting to do something on the cell. On July 16th a tech came & said the wires in the wire room has high readings and a tech needs to work on the outside around the property (I live in a condo) the issue was supposed to be completed yesterday the 20th & I was still having issues so I called & the agent had no ticket for a work order... I spoke to agent Mohit about 6p Florida time he said someone is coming this Thursday 23rd & then he said an appointment just opened up for tomorrow (Wed the 22nd) he even gave me a ticket number to confirm & then I found out there's no ticket number [Edited: "Personal Information"]...he also said someone would be coming on Thursday ticket number [Edited: "Personal Information"] & there's not a listing of that ticket number either... I've been with Comcast for 28 years never have I had a problem!!! This is terrible.. I don't have a computer I rely on my cell...the problems are getting worse everyday... I called the corporate office in PA this morning and not even her could give me a outside appointment until Friday the 24th... I am absolutely livid about this... I do not deserve this poor terrible service...& Mohit to lie to me and give me false ticket numbers..& last night agent Nancy Hemel gave me the number to Hello Tech she said I wouldn't have to pay for it & I'll make sure of that... I contacted Hello Tech and they wanted a credit card so there another agent of yours lied to me 

I sure hope my Internet issues are resolved Friday when the agent works on the outside 

I am very disappointed with the terrible service and the way I've been treated

My name is [Edited: "Personal Information"] is my cell