Visitor
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2 Messages
Internet issues and I need to speak to someone.
I really need to speak to somebody. It's been 3 days with nothing but internet problems at my house. I finally got in after 45 minutes with dealing with the AI assistant. After I spoke to somebody they recommended going with the new modem. I got the new modem and now I'm having the same exact problems.
I've been trying to call and get in touch with somebody for an hour now. I'm completely stuck on the your modem is rebooting and no one can help you until it's rebooted phase.
Can someone on here who works for Xfinity please reach out to me. I can't take it anymore.
It's unacceptable that we pay this amount of money every single month for internet and we can't get in touch with a human being anymore.
So please can someone help me.
tennisace01
Visitor
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22 Messages
3 months ago
I've spent my whole day trying to speak to a human. It's absurd. The phone system makes it nearly impossible to get a human other than shear luck, and the App let's you chat with somebody, but once they can't help you, there's no option to speak to someone one the phone. And if one doesn't have internet, makes it hard to use the app to chat cause it keeps disconnecting.
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XfinityRaf
Official Employee
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1.2K Messages
3 months ago
Good afternoon @Domv427. You have reached the right place to receive help for your internet issues. If you could send our team a direct message with your full name and full address, we can get started.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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