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user_uew79v
1st Topic

Visitor

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1 Message

Saturday, July 5th, 2025 6:52 PM

Internet issue

I am reaching out regarding several issues with the tech that was supposed to to come out Monday and today and now getting pushed again to Monday. I was at home during the time frame the tech “said he came and no answer” he did not show and with that being said if you want to keep my business I suggest you wave the fee for Mondays tech visit as this is your companies fault 

Question

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Updated 

2 days ago

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XfinitySara

Official Employee

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1.8K Messages

2 days ago

Hello, @user_uew79v! Thank you for visiting our community forum with your service and billing concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what our Digital Care Team can do to help! We're great to work with because we'll always do our best to review and resolve concerns as quickly as possible. Since this involves personal billing details, could you please send our team a direct message to continue?

 

To send a direct message:

  • Ensure you are first signed in, then you will see a chat box icon at the top right of your page. Click that or follow this link here: https://forums.xfinity.com/direct-messaging
  • From there, click the 'New Message' icon. In the 'To' field, type 'Xfinity Support'.
  • Type your message in the text area that appears at the bottom of the window and hit enter to send. An official employee, such as myself or whoever is first available, will respond.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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