Karinaportillo1's profile

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1 Message

Sun, Nov 8, 2020 7:00 PM

Internet issue

Hey I need help I bought the 30 day plan for xfinity wifi and it isn't working is says "Xfinitywifi" is unable to join the network then it says I am not a xfinity user and I am really upset because I just wasted my whole $54.95 on internet that doesn't even work.


Accepted Solution


Official Employee


2.5K Messages

6 m ago

Hi there, Karinaportillo1. So sorry about the trouble with the WiFi pass. We have a group that supports issues of this nature, you can reach them here: 1-866-489-0919.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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