Visitor
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1 Message
Internet issue, no cable and no phone service
I’ve been without internet service since September 16, 2026, and this has been extremely frustrating. I work from home, and my children rely on the internet for their schoolwork, so being without service for this long has caused major disruptions.
I’ve tried to get the issue resolved remotely, but no one has been able to fix it. The earliest appointment I was given for a technician is September 30—two full weeks after my service stopped working.
This level of service is unacceptable, especially when customers depend on reliable internet for work and education. At this point, I’m seriously considering switching to another internet service provider.
EG
Expert
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121.4K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAngie
Official Employee
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3K Messages
5 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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