Internet is out, xfinity assistant is not responding

Hello @user_cy6qjo, thank you for taking the time to leave a post. Sorry you’re dealing with this. Having your internet go in and out for days is incredibly disruptive, and it’s even more frustrating to feel stuck, especially after you’ve already taken steps like restarting your gateway. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.