1 Message
Internet is off
My card stopped working for auto pay and now my internet just shut off. I paid the bill but can’t talk to someone to see if my internet was shut off by xfinity or if I’m just having router issues please help!
1 Message
My card stopped working for auto pay and now my internet just shut off. I paid the bill but can’t talk to someone to see if my internet was shut off by xfinity or if I’m just having router issues please help!
XfinityAngie
Official Employee
•
1.6K Messages
6 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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