1 Message
Internet is off after being paid
My internet is still off I paid 50$ it’s 234$ but the lady told me it was 49$ plus tax
1 Message
My internet is still off I paid 50$ it’s 234$ but the lady told me it was 49$ plus tax
XfinityRay
Official Employee
•
2.7K Messages
3 days ago
Good evening, user_a40n1y! We would be happy to look further into the balance and your payment. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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