Visitor
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2 Messages
Internet is not working
I have not had working Internet for a month now. I have done everything to try to fix the situation and even tried several times to speak with an agent.
Visitor
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2 Messages
I have not had working Internet for a month now. I have done everything to try to fix the situation and even tried several times to speak with an agent.
user_939e87
Contributor
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16 Messages
7 months ago
I am of limited help because I haven't had a problem. Somehow there's something on Reddit that people have had good success getting issues resolved. They are ComCast/Xfinity people. Perhaps someone will chip in with more helpful information. Do you have an Xfinity store nearby?
Edit: this may be it: https://www.reddit.com/r/Comcast_Xfinity/
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EG
Expert
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110K Messages
7 months ago
The very same corporate employees are right here on this platform.
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
(edited)
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XfinityBradM
Official Employee
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915 Messages
7 months ago
Hello there, @user_0f94b4. Our team can definitely assist with getting your internet issue resolved! If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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