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user_97dt9p
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09/06/2026 2:07 PM

Internet is not working the past month

I need a technician to come to my house as you have tried seven times to get my Internet working and it does not. This is the second month. I am paying for it with no Internet.

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Updated 

11 days ago

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EG

Expert

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121.2K Messages

11 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJosephA

Official Employee

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2.4K Messages

11 days ago

 

user_97dt9p send us a direct message with your name and service address so we can help.  To do so, click on the chat icon located at the top right of this forum's page.

 

Here are the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "Start new conversation" (pencil and paper) icon
  • Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message

 

 

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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