Visitor

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1 Message

Wednesday, December 10th, 2025 3:34 AM

Internet Is Not Working [Edited]

My internet is not working

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Expert

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33.1K Messages

2 days ago

@user_onv8yz 

My internet is not working

Your post was made private because you posted your email address in the Subject line.  You email address is considered personal information.  Anyone on the internet is able to read the posts in these forums, so therefore your email address would be fair game for anyone wanting to scam you or send phishing emails to your address book.  Please return to your post and edit your email out replacing it with an appropriate Subject by clicking on the three dots to the right of the forum page and clicking on edit.

Thanks.

And, please, also give us more details about what is going on with your internet.

Official Employee

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757 Messages

1 day ago

Thank you for reaching out. I understand that your internet service is currently not working, and I apologize for the inconvenience this is causing. @user_onv8yz Have you utilized the Xfinity app to check for any local service interruptions? 

You can view the service interruption by logging into your Xfinity App, it would automatically be displayed at the top, or you can also check on the status by clicking on https://www.xfinity.com/support/status.
@Again mentioned important imformation while posting in the Xfinity Comunity Forum to keep in mind.

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