3 Messages
Internet is north working
Internet is not working I need to be credited years and my bill closed outtt it's not working again
3 Messages
Internet is not working I need to be credited years and my bill closed outtt it's not working again
XfinityBillie
Official Employee
•
2.8K Messages
22 days ago
@user_nrkdhp Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. I understand it's frustrating when the internet isn't working correctly. We're here to help! Please send us a DM to Xfinity Support with your full name and address.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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