Steve19541's profile

New Poster

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2 Messages

Fri, Oct 9, 2020 11:00 AM

Internet is MUCH faster than anticipated

I signed up for a plan with 200 MBPS download, but I am seeing speeds as high as 700 MBPS. I'm not complaining, but I am concerned that I may be in the wrong plan.

Is there any way to view my plan details and confirm the speed I am signed up for? If I signed up for 200 MBPS but getting 700 MBPS, that's a nice surprise, but I want to be sure.

 

Steve

 

Responses

ComcastTambrey

Official Employee

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2.7K Messages

7 m ago

Hello, Steve19541! Welcome to the Xfinity Forums. We do over-provision gateways for faster speeds so if you have an exceptionally good connection you may get those faster speeds, but +500Mbps is a bit much. You can check your level of service on your most recently printed bill which you can find on either https://comca.st/3dNmK1X or using the My Account app! You are also more than welcome to send me a PM with your first and last name and service address and I can check for you as well as make any corrections.

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".

I am an Official Comcast Employee.
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