Internet is dropping

When I am gaming on several different games,........ only for a few seconds but then it will not happen for a while then all of a sudden it is happening repeatedly.  Yet when I did <Edited: Use Good Netiquette and Language>, it says everything is fine because it is not happening at that time. I cannot get a hold of a live person.  The AI is <Edited: Be Polite>. I have done everything before I even call, at the end they say good bye, I just want to speak to an agent. Now I will  go down to the xfinity story with my modem and see if I can trade it out cause I cannot speak to any one on the phone when I need help.

I already had an agent out here once and that issue was fixed....

Why in the world, cant any one talk to a person, <Edited: Be Polite>. I have enough <Edited: Language> going on in my life, I have anxiety issues <Edited: Use Good Netiquette>.

<Edited: Be Polite and Use Good Netiquette>