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AbsolutelyMe
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7 Messages

Thursday, November 7th, 2024 1:31 AM

Internet is dropping

When I am gaming on several different games,........ only for a few seconds but then it will not happen for a while then all of a sudden it is happening repeatedly.  Yet when I did <Edited: Use Good Netiquette and Language>, it says everything is fine because it is not happening at that time. I cannot get a hold of a live person.  The AI is <Edited: Be Polite>. I have done everything before I even call, at the end they say good bye, I just want to speak to an agent. Now I will  go down to the xfinity story with my modem and see if I can trade it out cause I cannot speak to any one on the phone when I need help.

I already had an agent out here once and that issue was fixed....

Why in the world, cant any one talk to a person, <Edited: Be Polite>. I have enough <Edited: Language> going on in my life, I have anxiety issues <Edited: Use Good Netiquette>.

<Edited: Be Polite and Use Good Netiquette>

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3 days ago

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AbsolutelyMe

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15 days ago

AND OH IT HAPPENED AGAIN AS I was trying to post this 

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XfinityRay

Official Employee

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2.2K Messages

15 days ago

HI there, AbsolutelyMe! You are at the right place for assistance with your internet service. We want it working great all of the time! I know that is frustrating when it is interrupting games and other things you are doing online. 

Are you noticing this problem on 1 device in particular or does it happen on other devices as well?

Are you wired to the modem or on WiFi?

Do you use an Xfinity modem or do you own your modem? 

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AbsolutelyMe

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7 Messages

@XfinityRay​  it is on my desktop,  and I only have my phone connected but it spends most of the time in my purse when I am home, so only my desktop that is wired in to the internet and with an Xifinity modem.

Every thing pauses for a moment a moment being 10 or more seconds.

I have made sure cables are secure, I have made sure my computer is all up to date, scans ran,  etc.

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14 days ago

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XfinityMichaelC

Official Employee

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4.1K Messages

Thank you for that information! When you notice the issue happening, do the lights on the modem change like it's trying to reboot or find the connection? Also, have you tried switching out the ethernet cord to rule out a bad cord?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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14 days ago

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AbsolutelyMe

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My modem is not in my line of sight, but I can move it so it is . and I will let you know, and I will look into another cable.

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13 days ago

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XfinityRay

Official Employee

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2.2K Messages

We really appreciate your help so we can figure this out, AbsolutelyMe! Our service requires a CAT 5E or higher cable if you are getting a new one. I use CAT 7 cables personally but have our Gigabit Extra speed with a long run to my PC so like the newer ones. Peace of mind for me! If we don't hear back from you by Monday we will check back in here with you. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

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AbsolutelyMe

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7 Messages

I have not been able to get a cable but it is one I have always have used and this issue just started..  Anyway, it was not doing it for a day or so but just now started to do it again, it does not happen long enough to loose internet connection totally to where it reboots my modem. Things just pause.  The cable may have to wait sadly cats need to go get their check ups lol.

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11 days ago

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