1 Message
Internet is down
My internet connection is off .there is wires or cable that are broke outside my house. I need a tech.person our here to fix thus problem.
1 Message
My internet connection is off .there is wires or cable that are broke outside my house. I need a tech.person our here to fix thus problem.
XfinityEva
Official Employee
•
1.6K Messages
3 months ago
Hello there, thank you for reaching out about your connectivity troubles. Did your connection stop around the same time you noticed the damage to the lines? Please send us a direct message with your full name and service address so that we can schedule an appointment to have this repaired.
To send a direct message:
• Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
• Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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