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gydave
1st Topic

Visitor

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3 Messages

Saturday, March 28th, 2026 3:55 AM

Internet is down since morning and no updates from Xfinity

It is night time and the Internet is down since Morning. Xfinity keeps on messaging that it will be restored but, it did not and neither they are telling when it will be restored. Xfinity chat is nothing but a bot keeps running the loop saying I will be informed when the internet is restored with no further information. Is there any reliable point of contact email or number to know what is going on here? It is absolutely frustrating when you pay so high for internet connectivity and the service provider kicks you out when you are just trying to know the realistic timeline to get problem resolved so that we can plan at least something. Totally unprofessional! 

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6 hours ago

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XfinityQue

Official Employee

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512 Messages

7 hours ago

 

gydave, hello there and thanks for reaching out. I apologize about your service interruption. I understand how frustrating it is to have inconsistency and relying on internet service that provides our homes connectivity is very important. Since you're experiencing that, are you having severe weather conditions? Or a previous weather occurance that initiated this to become something you're facing that's new? 

 

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gydave

Visitor

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3 Messages

@XfinityQue​ ; Nope, no severe weather condition. Initial update in the noon told some equipment failure. Since then no update when the issue will be resolved. Currently, the automatic status says, Xfinity is working! (LoL! Who works at 9 PM PST)

(edited)

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7 hours ago

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XfinityQue

Official Employee

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512 Messages

 

gydave, ok - thank you for sharing that. I know usually that's when most can experience what you're experiencing. It could be a plant issue that's getting repaired. I'd like for us to take a look and do some troubleshooting on our end to get closer to understanding the root cause that's at hand. Let's take a further look for you. To move forward with your concern, please send us a direct message with your full name and complete service address. From there I can authenticate your account and assist you further.  

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 
Click "Sign In" if necessary
Click the "direct messaging" icon
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

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7 hours ago

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gydave

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3 Messages

@XfinityQue​ ; I have sent the direct message with details.

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6 hours ago

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