Internet intermittent all day!

Oh no @BAM, I am sorry to hear you have had problems with service today. I can't imagine the headache this has caused you. Our team would be happy to help. First, has this just been an issue today, or have you noticed the problem before? 

I would like to rule out the basics to start. Can you check the coax cable at the wall and the modem? Please make sure all connections are finger tight. Do you have an amplifier in the home (little box plugged into an outlet and has a coax cable attached)? Have you recently made any changes to the location of the modem? Do you have a splitter attached to the modem? I appreciate your help! 

Yes everything is finger tight… I have an amplifier in the basement. There’s no splitter at the modem. And nothing has got changed recentlyat all. Thanks for getting back to me I appreciate it.  

And to answer your first question this is just an issue that we noticed today.

Thank you for checking @BAM! Since it seems to be only today, I would like to check your area (we could be doing work) and send some signals to your modem. 

Can you send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

I also had called earlier today when the Internet went out but then when I got on the phone with a rep the Internet was back on and they ran test on your end and everything was fine but then after we ended the call and 10 minutes later it went out again.