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user_6eav5a
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3 Messages

Wednesday, March 19th, 2025 10:55 PM

Internet installed today - WiFi stopped showing

Dear Customer Service Team, 

I got the internet installed today, and it was working fine. In the afternoon, it was not working anymore. I have not been able to connect with all of my devices. 

Thank you for contacting me as soon as you can. I need the WiFi as soon as possible. 

Thank you!

<Edited: Personal Information>

Question

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Updated 

2 months ago

 • Edited

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XfinityRay

Official Employee

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2.8K Messages

2 months ago

Good afternoon, user_6eav5a! Congratulations on the installation! That's always exciting! We are happy to further help with the WiFi service. Is that not working at all or just specific devices can't connect? Are you seeing your WiFi name show up in the WiFi Network list on your device(s)? 

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user_6eav5a

3 Messages

@XfinityRay​ Hello Ray, 

The WiFi name is not showing on the list of WiFis. I tried using different devices, but none of them had the WiFi's name on the list. 

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2 months ago

0

XfinityRay

Official Employee

 • 

2.8K Messages

2 months ago

Thank you for further clarifying what is happening on your end,

user_6eav5a. Since you just had a visit today, I will need to check your account. I will review if there are any area problems, the activation of the modem, that we have your equipment listed correctly in our systems, etc. I will get to the bottom of this! Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.

 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

 

1

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user_6eav5a

3 Messages

@XfinityRay​ Thank you.

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2 months ago

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