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user_qx0kro
1st Topic

Visitor

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2 Messages

Friday, October 31st, 2025

Internet Help

At least two to three times a day, I get a message that says my internet connection is unstable.

When I get that message, my internet freezes or cuts out on me.

How can I get someone to come out and check my cables etc.

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1 hour ago

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XfinityQuemekia

Official Employee

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679 Messages

17 hours ago

Hi there @user_qx0kro Thank you for reaching out and for letting us know about the ongoing issues with your internet service. I understand how frustrating it must be to experience messages about an unstable connection and frequent freezing two to three times every day. Reliability is a top priority. Have you tried any troubleshooting since having connection issues? Here are a few good tips, let me know if this helps: https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0.

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user_qx0kro

Visitor

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2 Messages

I have tried troubleshooting but it still remains the same.

It's very frustrating that I can't connect with a real person. It's even more frustrating that I can't schedule an appointment for someone to check my system out.

I can't afford to lose my job because the internet is malfunctioning.

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17 hours ago

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XfinitySean

Official Employee

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241 Messages

We appreciate that you've already tried troubleshooting on your end! Sorry it didn't do the trick. We'd be more than happy to see how we can help on our end! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 

• Click "Sign In" if necessary

• Click the "direct messaging" icon or https://comca.st/3J0ir1l

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send

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17 hours ago

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EG

Expert

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114.2K Messages

1 hour ago

@user_qx0kro @XfinitySean

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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