1 Message
Internet has been out since 1/13 in Portland
My partner and I are students in Portland, Oregon zip code 97209 and haven't had internet since 1/13/24. There has been barley any communication from Xfinity and as students we heavily rely on our internet. We have been using our hotspots but our usage is limited... I'm just frustrated with the lack of communication and Xfinitys unwillingness to reimburse or aid those who haven't had internet for over a week (with barely any updates). Is there anyway we can get even a rough estimate of when the internet might get fixed?
XfinityAlyssaA
Official Employee
•
1.8K Messages
1 year ago
Good evening @user_w9zfd4, and thank you for reaching out on our Community Forums. We're sorry to hear that your internet has been down since 1/13. We apologize for the inconvenience and understand how frustrating it is to have your services not working. We'd be happy to check on the status of the interruption affecting your area. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account? To send a "Direct Message" ("Private") message: Click "Sign In" if necessary
0
0