Visitor
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2 Messages
Internet has been out for 5+ days, no info other than “planned maintenance”
Our internet suddenly went out last Wednesday with no warning or heads up from xfinity. When using the chatbot or trying to call, all of the information we can get is that it’s due to “planned maintenance” and no time estimate of when it will completed.
Is there really no way to talk to a live person and get any additional information? The phone bot just hangs up on me. This outage has been incredibly disruptive.
EG
Expert
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119K Messages
8 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKei
Official Employee
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2.5K Messages
8 hours ago
@user_b7xa0w I'm sorry to hear your service has been down for so long. My apologies for the inconvenience.
Can you please direct message me your first and last name along with your full service address so I can assist you further?
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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