Visitor
•
1 Message
Internet has been out 5 days
I have called and emailed customer service to have a technician come out and address the issue but have not received any updates and an appointment has not been scheduled
Visitor
•
1 Message
I have called and emailed customer service to have a technician come out and address the issue but have not received any updates and an appointment has not been scheduled
XfinityOrlandoM
Official Employee
•
3.4K Messages
1 hour ago
@user_8mpgq7
Thanks so much for reaching out. I’m sorry for the inconvenience, and I’d be happy to help get this resolved for you.
When you have a moment, please send me a direct message with your first and last name and complete service address so I can take a closer look.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
0
0