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Balmoralresident
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Monday, July 15th, 2024 6:18 AM

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Internet going in and out

When is internet going back on in Balmoral, Humble TX 77346?

Outage tracker says no estimated time of repair due to severe weather. It is currently Monday July 15. The hurricane passed a week ago. In this past week, the tracker says the same thing, even when it went out 3-4 times already. A more specific timeline would be better, and if repairs are being done, an advanced notice would be great if there is a planned outage.

Service already came back on at 2pm today, but went back out at around 4pm. Weather has been fine, so I don't understand why the internet is out. I need an accurate time of repair, since I work from home and would need to make arrangements to work elsewhere where there's internet.

I pay for unlimited Internet for my work, and at this rate, we are exploring other options since service like this at the rate we are paying is unacceptable. The only reason we haven't is because it'll be weeks before other companies can come out and install new Internet for us.

Question

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Updated 

10 months ago

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XfinityThomasC

Official Employee

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2.5K Messages

10 months ago

Hello, @Balmoralresident 

Our hearts go out to those impacted by Storm Beryl. To help residents and emergency personnel stay connected during this time, we opened Xfinity Wi-Fi hotspots in the Texas Region to anyone who needs them, including non-Xfinity customers, free of charge. The Xfinity Wi-Fi hotspots will remain open through Thursday, July 18, at 5:00 p.m. Central Time (CT).

To connect to Xfinity Wi-Fi hotspots:

  1. Direct users to the hotspot map, to enter their zip code, and zoom in to street level to see the available WiFi hotspots. 
    • Xfinity Internet customers can also visit the Xfinity app or xfinity.com/wifi to see a map of available Xfinity WiFi hotspots. All open hotspots, both indoor and outdoor, will appear on the map.  
  2. Once at a hotspot, customers and non-customers should select xfinitywifi from the list of available WiFi networks and then launch a browser.
  3. Xfinity Internet customers can sign in using their Xfinity ID and password to be automatically connected to Xfinity WiFi hotspots in the future. Non-Xfinity customers can connect by choosing the Accept and connect button.
    • Non-Xfinity customers can renew their complimentary sessions every 12 hours.
 

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